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Returns & Exchanges

 

Returns and Exchanges "NO HASSLE"

Crank and Stroker


WE CAN ONLY ACCEPT RETURNS/EXCHANGES FOR MERCHANDISE PURCHASED ON CRANK & STROKER SUPPLY CO.  APPAREL STORE WEBSITE.

  

 For all other purchases, please contact the company where you originally purchased the item.

Conditions for returns / exchanges
All items must be returned in a new, unworn, and unwashed condition.  All original tags and accessories must still be attached.

  • If you believe you have received a defective item, please contact us within 30 days of original shipment date.

 

Returns

To return your items, repackage your product in the original box if possible. Include a copy of the packing slip with a note of reason of the return.  Please write your daytime phone number on the packing slip, this will speed processing of your product in the event we need to contact you.  Send your package using a traceable delivery service of your choice.  We are not responsible for loss or damage during shipment, please ensure your items with your carrier.  Returns take 2 to 3 business days to process, you will be notified of your return via email.  We will attempt to refund the credit card you used for the original transaction.  Your credit card company determines the time it takes for the returned amount to post to your account.

  • Returns must be processed within 30 days of the original delivery date.
  • Please specify the reason for the return on the original invoice.

 

Exchanges

Please follow our return guidelines shown above when returning your product for exchange.  Please note on the packing slip the item you are exchanging, the desired item, and the reason for exchange.  For best results, please contact our customer support at info@crankandstroker.com so we may assist you in getting the correct size or item.  Our stock changes frequently, contacting us prior to your exchange is the best way to ensure we have your desired exchange item in stock.

  • Exchanges must be initiated within 7 business days of delivery date.
  • The customer pays for shipping of the exchange back to our warehouse.
  • We are not responsible for loss/damage in shipment.  Please ensure your items.
  • Exchanges are shipped back to the customer using ground shipment.
  • Shipment of your exchanged merchandise from our warehouse is free.

 

Send your return or exchange to:

Crank & Stroker Supply Co.

Att:  RETURNS

38100 Calle Jojoba, Temecula, 

Temecula, Ca 92590

 

We do not refund original shipping costs on returns or exchanges.